Sansation

I have a slide that I invariably use at the top of a presentation:

Organizations exist to serve.

Period.

Leaders exist to serve.

Period.

My abiding penchant for leadership-as-service was supported in Jim Strock‘s superb Serve to Lead. (He will soon be one of our “Cool Friends.”) Here are the bare-bones basics:

Ten Principles of Twenty-first Century Leadership

1. Everyone can lead because everyone can serve.
2. The most valuable resource of any enterprise is its people.
3. We are in transition from a transaction-based world to a relationship-based world.
4. Leadership is a relationship between empowered, consenting adults.
5. Leadership is a dynamic relationship.
6. There is no universal leadership style.
7. Leadership roles are converging.
8. A leader’s unique task is to imagine and advance a vision.
9. Love is the highest level of leadership relationships.
10. Character is a competitive advantage.

The Four Questions

1. Who are you serving?
2. How can you best serve?
3. Are you making your unique contribution?
4. Are you getting better every day?

Tom Peters posted this on 06/03, in Service.

Here are a few things I believe are central to success, personal and organizational. In this (selfish) instance, the author is me (some emerged from the gorgeous brevity ofTweets):

EXCELLENCE. Always.
If not EXCELLENCE, what?
If not EXCELLENCE now, when?

EXCELLENCE is not an “aspiration.”
EXCELLENCE is not a “journey.”
EXCELLENCE is the next five minutes.
Organizations exist to serve. Period.
Leaders exist to serve. Period.
Service is a beautiful word.
Service is a beautiful word. Service is character, community, commitment. (And profit.)
Service is a beautiful word. Service is not “Wow.” Service is not “raving fans.” Service is not “an experience.” Service is “just” that—SERVICE.
K = R = P
Kindness = Repeat business = Profit.

Tom Peters posted this on 06/04, in Excellence | Service.